Trust & Safety: deal directly, deal safely
How we review listings, the scam patterns we see most, and exactly what to do if something feels wrong. Report any listing in one minute.
Human-reviewed listings
Every listing is checked before publishing for ownership signals, accuracy, duplicate or copied photos, and fair-housing compliance.
Private messaging
Inquiries are relayed through ByOwners, so owners don't publish phone numbers or emails that scammers harvest.
Fast takedowns
Reported listings are reviewed promptly and removed when they look fraudulent, misleading or discriminatory.
Top red flags
If you see any of these, stop and verify before you pay or share personal information.
| Red flag | Why it matters | What to do |
|---|---|---|
| “Owner” is out of the country and can't show the property | Classic rental scam — the listing is often copied from a real one | Insist on an in-person or live video tour; verify ownership in county records |
| Deposit requested by wire, gift card, crypto or payment app before a tour | These payments are nearly impossible to reverse | Pay deposits only after signing a lease or contract, through traceable methods |
| Rent or price far below comparable properties | Too-good-to-be-true pricing lures quick decisions | Compare with similar listings; ask why |
| Last-minute change to closing wiring instructions | Business email compromise targets real estate closings | Call your title company or attorney at a number you looked up yourself |
| Buyer overpays and asks you to refund the difference | The original check or payment will bounce after you refund | Never refund overpayments; accept only verified funds |
| Pressure to act today and skip inspections or paperwork | Urgency prevents verification | Slow down. Legitimate parties accept normal due diligence |
Read the full guide: How to avoid scams when buying, selling or renting by owner →
Report a listing or user
Tell us what you saw. We review every report. If you've lost money, also report it to the FTC and, for internet or wire fraud, the FBI's IC3, and contact your bank immediately.